What to Do First at an Onsen or Sento

If you arrive at an onsen or sento in Japan and suddenly feel unsure, you are not alone.

The basic flow is easier once you know the order. The most important thing is to notice where shoes come off, where you pay, and where you wash before bathing.

First Move

Take off your shoes before entering the changing or bathing area.

Quick steps

  1. Remove your shoes where others do.
  2. Pay or show your ticket.
  3. Enter the correct changing room by checking the signs.
  4. Wash your body before entering the bath.
  5. Enter the bath without a towel or swimsuit unless the facility says otherwise.

Don’t Do This

Don’t enter the bath before washing.

At Japanese baths, you wash your body first at the shower area. The bath itself is for soaking, not washing.

Don’t put your towel in the bath water.

Keep your small towel outside the water. You can place it on your head or leave it in a safe spot outside the bath.

Don’t wear a swimsuit unless the facility clearly allows it.

Most traditional onsens and sento are nude bathing spaces separated by gender.

Say or show this

Use these phrases to speak or point when you need help.

Use when it is your first time and you need help. Hajimete desu. It’s my first time.
Use when you need to check the tattoo policy before paying. Tattoo ga atte mo riyou dekimasu ka? Can I use this facility if I have a tattoo?
Use when you are unsure where shoes come off. Doko de kutsu o nugeba ii desu ka? Where do I take off my shoes?
Use when you need a towel. Taoru wa arimasu ka? Do you have towels?

If You See or Hear This

Kutsu o nuide kudasai. It means: Please take off your shoes. Your move Look for the shoe area or shoe locker.
Karada o aratte kara haitte kudasai. It means: Please wash your body before entering the bath. Your move Go to the shower area before entering the bath.

If You’re Stuck

Watch the order of movement. Shoes come off first. Clothes come off in the changing room. Washing happens before the bath. The bath is for quiet soaking.

Tiny Culture Note

Onsen and sento are shared quiet spaces. The rules keep the water clean and the space comfortable for everyone.

Stay in the same situation area, or go back to the category page and choose the closest moment.